Discover how GenAI-powered agent co-pilots can boost call center performance by surfacing upsell opportunities in real time and guiding agents with personalized insights.
As businesses become more digital, call centers are under growing pressure to deliver exceptional customer service at scale. But upsell opportunities are often missed when agents focus on resolving customer issues quickly and moving on to the next call.
Watch our webinar to discover:
-How to build and operationalize agent co-pilots at scale
-Strategies for ensuring optimal performance and accuracy in production
-Ways to leverage post-call analysis for agent evaluations, training and more
-What an agent co-pilot looks like in action