Building Agent Co-pilots for Proactive Call Centers

As businesses become more digital, call centers are under growing pressure to deliver exceptional customer service at scale. But upsell opportunities are often missed when agents focus on resolving customer issues quickly and moving on to the next call.

What if you could provide call centers with a GenAI-powered agent co-pilot, that identifies these opportunities, delivers personalized information at the right moment, and helps agents close the deal?

Watch our webinar to discover:

• How to build and operationalize agent co-pilots at scale
• Strategies for ensuring optimal performance and accuracy in production
• Ways to leverage post-call analysis for agent evaluations, training and more
• What an agent co-pilot looks like in action

This session also features a live Q&A, where questions were asked related to GenAI use case, ML pipeline and AI applications.